KOZMIC SOLUTIONZ OR KOZMICSOLUTIONZ OR KOZMICSOLUTIONZ.CO.ZA IS THE TRADING NAME OF GALAXY BIZSOUL (PTY) LTD.
THE FOLLOWING ARE THE TERMS AND CONDITIONS ON WHICH GALAXY BIZSOUL (PTY) LTD WILL SUPPLY PRODUCTS, SERVICES AND INFORMATION TO USER OR CUSTOMER.
These terms and conditions constitute an agreement between you (USER or CUSTOMER or anyone who communicates with WWW.KOZMICSOLUTIONZ.CO.ZA) and WWW.KOZMICSOLUTIONZ.CO.ZA when you register or make use of the WWW.KOZMICSOLUTIONZ.CO.ZA website.
Here WE/US/OUR/KOZMICSOLUTIONZ is considered as WWW.KOZMICSOLUTIONZ.CO.ZA website trading name of GALAXY BIZSOUL (PTY) LTD and YOU are considered as a USER / Registered user / CUSTOMER / anyone who communicates with WWW.KOZMICSOLUTIONZ.CO.ZA.
The supplier or service provider or information provider is GALAXY BIZSOUL (PTY) LTD, Trading from Shop No.1, Game Centre, Cnr President &, Songozwi St, Louis Trichardt, 0920, South Africa
- Eligible User / Registered member / Customer.
All the individuals who can form legally binding contracts shall be governed by and interpreted in accordance with South African law without limiting the further foregoing may only use all the services provided by KOZMIC SOLUITONZ or may only buy. All customers must be over the age of 18. And if minors are registering than they must register with a consent or supervision of a parent or guardians over the age of 18. KOZMIC SOLUTIONZ reserve all the rights to suspend a customer / registered member / user without any notice and clarification. If you are not eligible or qualify please do not use all the services of our website. Your KOZMIC SOLUTIONZ account excluding feedback cannot be transferred or sold to anyone else. And anyone who is registering as business, not as an individual should see that he has power to bind his business by the terms and condition of the KOZMIC SOLUTIONZ.
All communications between the WWW.KOZMICSOLUTIONZ.CO.ZA and user or customers will be Via correspondence to Postal / Physical Address, electronic communications through web site by posting notices, e-mail address at WWW.KOZMICSOLUTIONZ.CO.ZA or Cell Phone or Telephonically. All communications from the WWW.KOZMICSOLUTIONZ.CO.ZA to user or customers will be made to the e-mail address from which the customers or prospective user communicates with the WWW.KOZMICSOLUTIONZ.CO.ZA or the details provided in the registration form. Anyone who sends email or any other communication to WWW.KOZMICSOLUTIONZ.CO.ZA shall be replied or will receive communication from us electronically and will agree all agreements, notices, disclosures and other communications sent by WWW.KOZMICSOLUTIONZ.CO.ZA satisfies any legal requirements, including but not limited, to the requirement that such communications should be in writing only. We reserve all rights to reply or to communicate to your questions, suggestions and complaints. All visitors to our site and you agree not to put out any matter which is abusive, vulgar, obscene, unlawful, destructive, offensive, frightening. Any comment or feedback put on by you or a visitor will be liable, to the general public, third party, suppliers, etc where KOZMIC SOLUTIONZ is not liable to those because of your content of comment. Any user who is registered or guest user or who browses on www.Kozmicsolutionz.co.za will be contracted by us via Telephone, Email, Post or any other appropriate means of communication.
- TRADE ADVERTISEMENT AND TRADE POLICY
All products and services appearing on the WWW.KOZMICSOLUTIONZ.CO.ZA web site shall constitute an advertisement only and must be regarded as an invitation to negotiate. It shall not constitute an offer to purchase, which will result in a valid contract being concluded upon acceptance thereof, which will be communicated to you from us. Should the customer wish to purchase any products he is requested to furnish us with the information enquired in the questionnaire for consideration and get registered with us for future communication and special offers. A valid contract of sale will only come into force and effect when payment for the goods purchased is received and accepted by us and communicated to you. We may enquire about you to verify the transaction is not fraudulent. We reserve the rights to cancel any conformed order without any reasoning and should the customer have made any payments in respect of the relevant goods such payments shall be refunded to the customer and the customer shall have no further claims against the supplier or service provider as a result of the transaction is cancelled and stands null and void.
- CHANGE IN PRICES
All prices are subject to change. Should there be any change in the price of any goods before delivery thereof, we shall inform to you accordingly and should the customer have made any payments in respect of the relevant goods such payments shall be refunded to the customer and the customer shall have no further claims against the supplier or service provider as a result of the transaction is cancelled and stands null and void.
*Prices May differ in store and online store of Kozmic Solutionz, as Prices can sometimes differ because of online or in store promotions are not same.
- Third Party Trade
Any third party product or services provided by WWW.KOZMICSOLUTIONZ.CO.ZA warehouse or directly from third party will be sold as per the terms and condition of the respected third party which may differ from the policies of WWW.KOZMICSOLUTIONZ.CO.ZA .Therefore buyer shall be solely responsible for ensuring that he agrees the terms and conditions of third party service provider or supplier. Here WWW.KOZMICSOLUTIONZ.CO.ZA is acting as a middle man or commission agent only. In case of any dispute with Third Party service provider or supplier or information provider the buyer or user shall contact them directly. All products usage & warranty is governed by their manufacturers, distributors, Importers and traders policies.
- OUT OF STOCK OR BACK ORDERS.
In case there is no stock available, we will communicate you to notify you of the occurred problem and you’ll be able to cancel the order and we will refund you the money in full within thirty working days from the day of cancellation. Or place it on the backorder. Products placed on back order will be delivered as soon as they become available to us from the respected manufacturer/ Distributor / Importer / Trader.
- SPECIAL ORDER
All orders that are made as per the personal requirement or as per demand or as per specified or modified configuration by the customer on request will be considered as SPECIAL ORDER. All special orders cannot be cancelled or modified once we accept the request for special order or any third party affiliated with us. It can take between seven working days to twenty-one working days depends on the nature and availability of the product.
- Warranties and Returns
Once payment will have been affected by the customer and accepted by us processed and dispatched; the customer shall not be entitled to cancel the order but shall be obliged to accept delivery of the merchandise in order to return it.
Once an item of merchandise is delivered to you, you can return that item within 30 days of purchase. To be eligible for a return, all merchandise returned should accompany in the original condition you received, manual, accessories, documentation, warranty card and Original packing. No physical damage or no burnt or no misused or no electrical damage or no warranty seal missing or no broken warranty seal product will be taken back.
Note: If you receive product with physical damage, or burnt or misused should be reported immediately with appropriate pictures/proof by completing the Warranty & returns form (Link). Any of these is found and not reported to us within twelve hrs from the time of receipt shall not be considered. So, we request you to check all the products before accepting it from the respected delivery services.
Products & Services which do not have returns or refunds policy or may have partial refund.
- Products bought which are on sale or Special offers or Clearance
- To services which commenced with the customers consent, (either express or implied) prior to the expiry of the 30 day from purchase period
- Where the price of the products or services depends on fluctuation in financial markets beyond the control of www.kozmicsolutionz.co.za
- Where the products are personalized or made to the customers specifications or a special product or a special order
- Where the products are perishable or will expire rapidly
- Where the products by reason of their nature cannot be returned
- if audio, video recordings or any form of computer software are either used or if supplied other than in digital form, if the seal on the storage media is broken
- the sale of reading material in whatever form
- Software, Apps, Subscriptions, cables (unless they are faulty), ink cartridges and toner will not be taken back
- Printer’s if Box is opened and Ink cartridges are used will be taken back by deducting 50% restocking fees.
- Customer is liable to transport goods to Kozmic Solutionz warehouse and collect the goods when ready for delivery.
All warranties are as mentioned below in clause – 9. NO REPRESENTATIONS & EXCLUSION OF LIABILITY
All warranties are return to base or manufacturers service centre which we will inform you where you should dispatch once we receive your claim for warranty.
And you are liable to collect is back from us. And pay all the shipping cost.
Any goods not collected within 30 days from the date of our notification for collection will be either destroyed or recycled. We will not be liable for it after 30days.
Please open warranty claims by completing the Warranty & returns form (link)
(note you will need to provide original proof of purchase & proof of product having technical fault)
All goods will be returned for refund or replaced (under warranty) subject to manufacturer and/or KOZMIC SOLUTIONZ Terms & conditions and restrictions.
To initiate a return, please Should the transaction be cancelled by the customer with the consent of the supplier. Should have a Goods Return Number. As you get a GRN (Goods Return Number) you will be given the deadline of the date by which goods should reach the premises of KOZMICSOLUTIONZ or the respected supplier/ dealer/ importer/ trader. If the Item is not faulty the client shall not be entitled to a refund of the full amount paid by him but the supplier shall be entitled to retain an amount equal to 10% of the monies paid as administration charges. And customer shall bare the delivery charges from customers place to WWW.KOZMICSOLUTIONZ.CO.ZA . The money which are due to client will be paid in to customer’s bank account or as requested by the customer with in thirty working days from the receipt of goods.
To initiate a return, please by completing the Warranty & returns form (Link). We require a receipt or proof of purchase to be uploaded & should also accompany your return.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges / Warranty repairs
After we have received your valid return, we will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.
- NO REPRESENTATIONS & EXCLUSION OF LIABILITY
9.1 It is recorded that the KOZMIC SOLUTIONZ makes no representations regarding the nature, quality or suitability for any Purposes in respect of the goods & services.
9.2 Save and except as herein provided the KOZMICSOLUTIONZ gives no warranty in respect of goods, the website and all content on the website (Advertisement, paid advertisement, classified advertisement, news, all the content of the stores) is provided on an “as is it is” basis, and the KOZMICSOLUTIONZ makes no representations or warranties of any kind, whether express or implied, to the accuracy of the contents on the website.
9.3 Save and except for any manufacturers’ warranty relating to the goods supplied the KOZMIC SOLUTIONZ accepts no liability of whatsoever nature in respect of the goods and it is recorded that the goods are supplied subject to any defects that may exist therein whether such defects may be patent or latent and the goods are supplied on an overshoots basis.
9.4 If you do not receive goods ordered by you within thirty days of the date on which you ordered them, we have no liability to you unless you notify us in writing at our contact address of the problem within forty days of the date on which you ordered the goods.
9.5 As per our terms and condition for the use of this site which you agree in full that the use of the website will be entirely at your own risk. The KOZMICSOLUTIONZ does not warrant that the functions provided by the site will be uninterrupted or error-free, accurate or that the site or the server is free from viruses or other harmful components.
9.6 The KOZMICSOLUTIONZ and its owners, directors, employees, officials, suppliers, associates, agents and/or representatives shall not be liable for any loss or damage, whether direct, indirect or consequential, or any expense of any nature whatsoever, which may be suffered by you the user, which arises directly or indirectly upon reliance of the website and/or its content.
9.7 The KOZMICSOLUTIONZ, its agents based in South Africa or out of South Africa, outsourced service providers based in South Africa or out of South Africa and suppliers shall not be responsible for any direct or indirect special consequential or other damage of any kind whatsoever suffered or incurred by you related to your use of, or your inability to access or use, the content or the website or any functionality of the website or of any linked website, even where the KOZMICSOLUTIONZ is expressly advised thereof.
9.8 You will indemnify the KOZMICSOLUTIONZ, its owners, directors, employees, officials, agents, suppliers or representatives based in South Africa or Out of South Africa and keep them fully indemnified, from and against any loss or damage suffered or liability incurred in respect of any third party, which arises from your use of this website.
9.9 Should a manufacturer’s warranty exist in respect of the goods, the customer shall have no claim against the supplier in respect of such warranty, but his claim shall be against the manufacturer or distributor of the goods and shall further be subject to and limited by the terms and conditions of any such warranty, which terms and conditions the customer shall fully comply with. Warranty will be mentioned on the invoice.
9.10 We will do our best to provide you with current and accurate information on this website, but you should assume that information provided on this website can be inaccurate or not current, so to take any decision on the information / advertisement provided by the website should be your own decision or we suggest you to take a professional guidance where ever required to use the information.
- NO VALID AGREEMENT
10.1 No valid agreement of sale shall become of force and effect between the KOZMIC SOLUTIONZ and the customer until the full purchase will have been paid by you and accepted by the KOZMIC SOLUTIONZ. Until the purchase price will have been paid and accepted all communications between you and the KOZMIC SOLUTIONZ will be regarded as negotiations.
10.2 There will be no obligation on us to accept any offer or invitation by customer to purchase any goods and the KOZMIC SOLUTIONZ will be entitled in its sole discretion and without furnishing any reasons to refrain from doing business with any customer.
The user irrevocably authorizes the KOZMIC SOLUTIONZ to make such enquiries regarding the customer as the KOZMIC SOLUTIONZ shall deem fit before entering into any transaction with customer or after the transaction which is for safety and security of KOZMIC SOLUTIONZ.
12.1 Delivery shall take place at the physical address supplied by customer with in South Africa during normal office hours, which is between 9h00 and 17h00 on Mondays to Fridays only or something arranged and agreed between the courier and the customer.
12.2 Delivery shall be affected by courier after we will have received payment for the goods in full. All delivery will be done from our warehouse or direct from the warehouse of third-party supplier/ importer/ distributor / agent during working hours between Monday to Friday excluding public/bank holidays.
12.3 Should the premises at which delivery is to take place not be accessible or should there be no person present at the address to accept delivery of the goods and sign for acceptance of the same, delivery will thereafter only take place if the wasted costs in connection with any further attempt or attempts to deliver will have been paid.
12.4 Delivery to any person present at the aforesaid address and the signing of acceptance by such person shall constitute sufficient proof of delivery of the goods in undamaged condition.
12.5 Should there be any delays in delivery due to causes beyond the control of the KOZMIC SOLUTIONZ, a customer shall not have any claim of whatsoever nature against us saves and except for a refund of monies paid by you to the us in respect of the relevant goods or puts it for backorder with the consent of the customer.
12.6 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
12.7 There can be an extra charge on delivery to remote locations. Which we will inform customer prior to shipment. And in some cases, delivery may take more days than suggested delivery period on website.
12.8 Some products may incur handling charges.
Your Information provided by you and getting username and password to use all the offered services of KOZMIC SOLUTIONZ. You are completely responsible for your Information, and we act as a dormant medium for your online circulation and publication of your Information. Unaccepted behaviours or actions.
- Your Information provided by you should not be fake, false and inaccurate.
- All types ill legal, terrorist, publicly harmful, scam or fraudulent activities carried out by any one or the registered user with the use of KOZMIC SOLUTIONZ will be considered violating of the user agreement and terms and condition of the website. And will be reported to the government officials as soon as it comes to our notice. So please do not use the website for any of the above written unaccepted activities.
- Updating your details
If any of the information that you have provided while registration of your user id, for example if you change your e-mail address, name or address or contact number or if you wish to cancel your registration, please let us know the correct details by login to the website or e-mail to [email protected]
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
- Website Changes
We shall be entitled to change, alter, modify or withdraw this website (including any applicable terms and conditions) at any time without notice. We shall not be liable to you or any third party for any such change, alteration, modification or withdrawal of this website. Your continued use of the website following such changes shall be deemed your acceptance of such changes to this website. If you do not agree to or accept any change to the website, (including any applicable terms and conditions), please stop using the website immediately.
- Compliance with Terms
The website may be used only for lawful purpose and in a lawful manner, subject always to the Website General Terms and Conditions. By access and use of the website, you agree to comply with all terms and conditions, all applicable laws, statutes and regulations relating to the website and any transactions conducted on or through the website.
The contract between us shall be governed by and interested in accordance with South African law and the Polokwane courts shall have jurisdiction to resolve any disputes between us.
Privacy of all our customer/member/user is very important to us. We do not sell or rent your personal information to third parties for their marketing purpose without your consent. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purpose so that we can monitor and improve the [service (or as the case may be)] we provide. We or our agents and sub-contractors may contact you [by post, e-mail or telephone (or as required)] to ask you for your feedback and comments on our [service (or as the case may be)]. We [and our group companies] may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. We may also want to provide you with related information from third parties we think may be interest to you. If you would rather not receive this information, please send an e-mail to [email protected] We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to [email protected]
We have copyright of all the past and present content which is displayed on the website WWW.KOZMICSOLUTIONZ.CO.ZA and which is not property owned by third party or the KOZMIC SOLUTIONZ Their respected owners own all logos only If you wish to use the information / content you can use it at your own risk and as is where is basis for your personal use only. You must not use any information / content for commercial or distribution purpose without seeking written permission from webmaster at [email protected] WWW.KOZMICSOLUTIONZ.CO.ZA. Note all logos and trademarks belong to their respected owners and we only use them on the web to promote their product.
All products bought at KOZMIC SOLUTIONZ are inclusive of VAT wherever applicable. At present we only sell within the South Africa jurisdiction so all taxation laws of the South Africa apply on sale. We are not liable for any customer/ user or advertiser who advertises through us or sell products through our services are liable to pay their own tax and maintain their own records of sale and purchase.
We will be having links of different websites, which shall be treated as advertisement only. If you wish to follow the links or access the website will be at your own risk. If you wish to attach or put your link on the website you must write to [email protected] and seek his written permission and cost etc.
All products and services are governed by the terms and condition of this website and user agreement.
We recognise the importance of protecting your personal information under
We define personal information as any and all of the information specific to you that you provide us over the Internet or any other channel. This includes personal data as varied as the information you enter into an online application for a product or service, questions you ask via e-mail or feedback forms etc..
Outlined below is our policy in the format of frequently asked questions. If you have any questions or issues, beyond those below, please contact us.
- When do we collect Personal Information from you?
When you apply over the Internet for a product or service, we collect personal information in order to process your application. We may retain this information so that we can provide the products and services you request.
When you send us e-mail or complete a feedback form, we may retain the content of the e-mail, your e-mail address, and our response in order to handle any follow-up questions you may have. We also use it to measure how effectively we address your concerns. Or when you use/contact Kozmic Solutionz by browsing, via social media or any other means of communication and you provide us any info or When you get registered with us.
- How do we use the personal information you provide?
We have the highest regard for the privacy of our customers.
We will use personal information as appropriate in the normal course of our business to provide the products and services you have requested.
We will also use this information to provide positive identification of you when you contact us.
On occasion if you have communicated with us, or bought from us , or if you have opted in – subscribed to the service we may send e-mail updates on services and other materials we believe may be of importance or interest.
You may be opt-out / unsubscribe from our contact lists for “interest” related information by contacting us. However, we have found that many customers wish to remain on the list since we are careful with both the quantity and quality of the content.
- Do we provide your personal information to external parties?
We do not and will not sell or provide personal information to third parties for independent use, unless obtaining written consent from you.
We may, however, share personal information with business partners if that information is required to provide the product or service you have requested.
All our partners and associates adhere to using information only as directed by us.
We may share your personal information to related government agencies if enquired by them.
- Can you confirm the information collected by us about you?
If you ever have questions or issues with the accuracy of your personal information, we have about you, please contact us. We will investigate your issue and update our records as needed.
We request that you keep your information as up to date as possible so that you may get the maximum benefit from our products and services. In particular, please make sure that you inform us of e-mail address changes since this is the most rapid way to communicate with you.
- How is your information protected?
We use multiple levels of security beginning with your own chosen user name and password.
Our servers have both anti-virus protection and are protected with suitable firewalls.
Where appropriate (e.g. credit card or banking information) we apply very strict control over these files on the server
Privacy of all our customer/member/user is very important to us. We do not sell or rent your personal information to third parties for their marketing purpose without your consent. We use your personal and surfing details to serve you better as possible. We will send you newsletter every week which may have advertisements / promotion of third party. We may also send you details of our new offers, promotions and launches via email / SMS or other form of communication. Our Newsletters and promotions can carry third party adverts or information for marketing purposes.
RIGHT TO ACCES OF PERSONAL INFORMATION
You have the right to know what personal information we hold about you. If you wish to receive said information, kindly contact us and specify the information you require. We will take all reasonable steps to confirm your identity before providing details of your personal information. We are entitled to charge a fee for this service and will let you know what it is at the time of your request.
RIGHT TO RECTIFICATION OR DELETETION OF INFORMATION
You have the right to ask us to update, correct or delete your personal information. Where we cannot delete your personal information, we will take all steps to make it anonymous. You agree that we may keep you
How to contact
Should you wish to learn even more about POPI, or PAIA, the relevant Acts are available on the Government website at www.gov.za
If you believe that we have used your personal information contrary to this Privacy Notice, you must first attempt to resolve any concerns with us directly on [email protected] .If you are not satisfied after this process, you have the right to lodge a complaint with the Information Regulator, under POPIA.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Your consent applies to the following domains: Kozmicsolutionz.co.za, kozmic.co.za
What are cookies ?
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use ?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
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How can I control the cookie preferences ?
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.
How to contact
ALL THESE TERMS & CONDITIONS ABOVE DO NOT AFFECT YOUR STATUTORY RIGHTS.